Despite being relatively quiet, we waited for 10 minutes then ended up getting our own menus. Not a great start. Then when we were finally acknowledged by someone, the waiter was brusque to the point of rudeness. Could the food make up for the shortcomings of the waitstaff?
The salt and pepper squid was amazing; incredibly tender and delicately spiced, but the “Thai” salad beneath it let it down. Think mesclun, fried noodles and slices of apple (?) DROWNED in sweet chilli sauce. I couldn’t even finish it, it was so sweet, and totally overtook the flavour of the gorgeous squid. How sad!
My friends both had burgers which were good, accompanied by delicious beer-battered chips, but again these were let down by a thoughtless salad made with floury, old tomatoes.
More problems… My friend’s teacup was filthy, as was the strainer. No apology was offered when this was pointed out, and it was replaced with another which was nearly as bad. My plate was chipped and greasy all around and under the outside edge. I can forgive chipped or dirty crockery if they’re presented with a smile but the stony-faced waiter didn’t make me feel very understanding or forgiving.
As we left I saw a specials board. We couldn’t see it from where we were sitting, and our waiter didn’t bother to tell us about the specials, so we missed out. The waiter also forgot the tomato sauce we requested. He obviously had far more important things to do than serve customers.
So in short the answer is no, the food couldn’t save the day.
- Hartsyard, Newtown – revisited (scoffandquaff.me)